On 30 October 2026, CareOS moved to Amazon Web Services in London. All customer data at rest is now stored in the United Kingdom. That includes every database, every uploaded document and every backup. This news is for care providers, commissioners and data protection leads.
In plain terms
Where care records are kept is a question that providers, commissioners and data protection leads often ask. For CareOS, the answer is now short:
• Every database is stored in the United Kingdom.
• Every uploaded document is stored in the United Kingdom.
• Every backup is stored in the United Kingdom.
• Backups are automatic, with point-in-time recovery.
• Each customer organisation keeps its own separate database.
Who this is for
• Care providers: the records you keep in CareOS are stored in the United Kingdom.
• Commissioners: if a provider you work with uses CareOS, its records are stored in the United Kingdom.
• Data protection leads: the published list of companies that process data for CareOS is the place to check everything beyond storage.
What data at rest means
Data at rest is data that is stored, as opposed to data that is moving between systems. Our statement is about where data is stored. It is not a statement about every company that handles data for CareOS, and we do not word it as if it were.
Common questions
Does this mean no data ever leaves the UK? We do not say that. The statement covers data at rest. Other companies process data on our behalf, and the list below shows who they are.
Does each customer have its own database? Yes. Each customer organisation keeps its own separate database.
The companies that process data
Some companies process data on behalf of CareOS, for example to provide optional AI features or to monitor errors. We publish the full list of the companies that process data for CareOS and keep it up to date. Changes to the list come with 30 days' advance notice.
Find out more
If you are checking CareOS against your own data protection requirements, start with that list. For the wider picture, read how CareOS protects care records on the CareOS website.
